Friday, August 31, 2012


Today I received this note:

I notice that the library has the Fold 3 site up and running. I had some trouble working with it the other day;

Is there a possibility that someone with skill would be willing to teach those of us with no skill how to use it efficiently?


I have used FOOTNOTE and now have subscribed to FOLD3 (just before learning that it would be on the library computer :-(

Although I had great expectations when I heard that they had most pension records and were putting War of 1812 records in their database    Unfortunately I have NEVER had much success using their site.

Last week I was working on a Civil War Veteran whose file card is shown on Ancestry.  Using his name, unit, dates of service, pension application file number and certificate number.

I could not find ANYTHING on FOLD3 and so sent them a message asking why their search system doesn't locate the files for this veteran.  I said that I had NEVER been successful in searching FOOTNOTE/FOLD3 and considered it a waste of time and money.

Here is the response I received:
"Thank you for trying our new search. We appreciate your feedback.
Please send us any further suggestions, concerns, or questions you may have.


Fold3 Support

Fold3's Online Help Page:"


Watch the "New Search" Tutorial

Report to the Fold3 Training Center to learn how to make the most of your membership. There you will find links to one-page explanations of the most common how-to topics. Look for Uncle Sam on the lower right of the home page, or start directly from Keep checking back as we add more video tutorials and help topics.

The Fold3 Team

Thank you for contacting Fold3. We have received your message and will make every effort to respond within 1 - 2 business days.

We are available from 9:00 A.M. to 4:00 P.M. Mountain Time, Monday through Friday; we are closed Saturdays and Sundays.

Please note that submitting another message on the same issue will not expedite service.
In the meantime, you may wish to visit our Help page at
If you have questions regarding your account please go to:

Thanks again,   Fold3 Support


I agree that it would be great to have some knowledgeable person who is expert at using FOLD3 write a tutorial or offer to tutor people in the Gen Room.  Is there such a person out there?

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